Our Digital Phone @ Home service is available in convenient, low-cost plans that are designed to fit you and
your lifestyle. Using your touchtone phone, high-speed Internet connection, and an easy-to-install phone adapter we
supply you with, our digital phone service provides unlimited local and long distance calling with great voice
quality and loads of included features for less than landline phone service.
Why Choose VoIP Digital Phone Service?
Why Choose PowerNet Global?
Affordable. Our digital phone plans are less expensive than traditional local phone service.
Feature-Rich. You get more included features with our calling plans.
Online Management Tools. Get online feature management on your account so you can customize your
features to your own personalized settings.
Convenience. Check your voicemail from anywhere you can access the Internet. You can even send it to
your email!
Portable. Take your phone service with you wherever you go. Traveling? Take your digital phone adapter with you
and you can use your service to call from anywhere!
FREE, FREE, FREE. Get your phone adapter, activation, and shipping for FREE when you sign up with us.
No Annual Contracts.
We don’t force you into a contract that you’d have to pay substantial fees to cancel the service.
We earn your business by providing great service you won’t want to cancel.
Excellent Customer Service.
Talk to a real person when you call our locally owned and operated U.S. call center support
team for help anytime -- 24 hours a day, 7 days a week.
Reliability You Can Count On. PowerNet Global has been providing quality services and support to residents and
businesses nationwide for nearly two decades.
Get one low price all the time, with no long-term commitments.
Caller ID, Call Waiting, and Loads More Included Features
Optional 2nd Voicemail Box for $5.00 per month
Free Online Account Management
Keep Your Existing Phone Number
Learn How Digital Phone Works for You.
How does Digital Phone @ Home work?
Digital Phone @ Home is VoIP phone service, which means we send regular phone calls over your existing high-speed Internet
service. The only difference that you will notice is that instead of plugging your phone into the phone jack in the wall,
you plug it into the free Phone Adapter we send you. The quality of the phone service is the same as the service you would
receive from your local phone company.
What do I need to sign up?
A regular touchtone phone
High-speed Internet service
Minimum Internet speed:This is the minimum Internet speed you need in order to use our service.
2 megabytes download
512 kilobytes upload
Recommended Internet speed:This is the recommended Internet speed for optimal quality with our service.
5 megabytes download
768 kilobytes upload
A free phone adapter provided by PNG
Not sure what your Internet speed is? Test
your Internet's speed using our speed test on the right side of the page.
How do I install my phone adapter?
Just follow our step-by-step guide included with your phone adapter and if you still need help, just give us a call and we'll
walk you through it.
As you can see by the diagrams, you simply plug your phone into the phone adapter, and then plug the phone adapter into
your broadband modem. Moreover, since your phone is not plugged into your computer, you can see that your computer doesn’t
even have to be on while you use your phone.
How do I order Digital Phone @ Home?
Signing up is easy! Here's a breakdown of how you can order it and what to expect after
you sign up:
Call 1-877-599-3087 to order or click here
to order online.
We'll send you an email to let you know we received your order, and if you’re transferring a phone number, we’ll give you an
expected date of completion.
VERY IMPORTANT: Do NOT call your current provider to cancel their service until your number transfer is complete.
If you cancel your previous service too soon, you could lose the phone number you want to transfer.
Once we are done processing your order, we’ll ship your FREE phone adapter.
We'll email your shipment confirmation and tracking number to you so you can track your package.
When you receive your phone adapter, follow the included Installation Guide to install your Digital Phone @ Home service.
Congratulations! Your installation is complete and you can begin making calls immediately.
Speedtest.net Mini requires at least version 8 of Flash. Please update your client.
You can take your phone adapter anywhere you go, and use your phone line wherever you are. You can even keep your phone number.
Please note that if you move your device to another location, you must update your new location for E-911 to work properly. If you
don't register your new location, any 911 call you make may be sent to an emergency center near your old location.
Feature Instructions:
N/A
International Call Blocking
Feature Description:
Using your Customer Portal, you can block International calls from being placed on your phone, so you don't have to
worry about expensive International call charges.
Feature Instructions:
Accessed through Customer Portal.
Enhanced 911 (E-911)
Feature Description:
With Enhanced 911 service, when you dial 911, your telephone number and registered address are simultaneously sent to the
local emergency center assigned to your location. Emergency operators have access to the information they need in order to
send help and call you back if necessary.
Feature Instructions:
Accessed by dialing 911 using our Digital Phone service.
Online Contact List
Feature Description:
You can save a list of contacts on your Customer Portal, as well as assign Speed Dialing to those that matter most.
Your Customer Portal will automatically recognize the saved numbers in your contact list and display the contact's
information in your call logs.
Feature Instructions:
Accessed through Customer Portal.
Online Call Logs
Feature Description:
Your Customer Portal keeps a record of all dialed, missed, and received calls, so you can keep track of your calls.
Feature Instructions:
Accessed through Customer Portal.
Digital Phone Dashboard
Feature Description:
Your Customer Portal includes a Dashboard that provides a quick view of the most common functions you can perform at a glance.
This includes:
A count of voicemail messages in your mailbox, with an indication of how many are new
Your contact list, for quick access to names and telephone numbers
A list of missed calls
A summary of the current settings for frequently-used call services
Feature Instructions:
Accessed through Customer Portal.
Voicemail to Email
Feature Description:
Using our online Customer Portal, you can have your voicemail sent to your email Inbox.
With this feature, you can check your voicemail from anywhere!
Feature Instructions:
Accessed through Customer Portal.
Online Account Management
Feature Description:
Manage your account and features online using our Customer Portal! You can change settings
for features like Call Rejection, Find Me Follow Me, and Call Forwarding. Also change passwords, modify Voicemail
greetings, and much more!
Feature Instructions:
Accessed through Customer Portal.
Immediate Call Forwarding
Feature Description:
Forwards all incoming calls to an alternative number, without ringing your phone first.
Feature Instructions:
To enable, dial *72 immediately followed by the number to forward to.
Wait for the confirmation tone to confirm that Call Forwarding was successfully enabled.
To disable, dial *73.
Busy Call Forwarding
Feature Description:
Forwards all incoming calls to an alternative number if your phone line is busy.
Feature Instructions:
To enable, dial *90 immediately followed by the number to forward to.
Wait for the confirmation tone to confirm that Call Forwarding was successfully enabled.
To disable, dial *91.
No Answer Call Forwarding
Feature Description:
Forwards all incoming calls on to an alternative number if there is no answer at your phone.
Feature Instructions:
To enable, dial *92 immediately followed by the number to forward to.
Wait for the confirmation tone to confirm that Call Forwarding was successfully enabled.
To disable, dial *93.
Selective Call Forwarding
Feature Description:
Allows you to set up a list of 10 numbers which will automatically be forwarded to an alternate number.
Feature Instructions:
Dial *63 to set up this feature. An announcement will tell you whether this feature is currently
enabled or disabled.
The prompts will give you the following options which you can use to manage this feature:
Dial 0 to hear the main instruction menu.
Dial 3 to turn this feature on or off.
Dial # to add a number to the list, then 01 to add the last calling number to the list.
Dial 1 to review the list of numbers, then 07
to delete an individual number from the list.
Dial * to delete an individual number from the list.
Dial 08 to delete all the numbers on the list.
Dial 09 to delete only the anonymous entries on the list.
Caller ID Name/Number
Feature Description:
Displays the name and number of the incoming caller.
Feature Instructions:
To enable, dial *65 To disable, dial *85.
Caller ID Name/Number Block
Feature Description:
Allows you to block delivery of your own calling name and number on outgoing calls.
Feature Instructions:
To withhold the calling number for a single call, dial *67.
Call Return
Feature Description:
Allows you to return the most recent incoming call.
Feature Instructions:
To return the last caller’s number, dial *69.
Selective Call Rejection (Call Block)
Feature Description:
Allows you to select a list of numbers from which incoming calls are automatically rejected.
A rejection announcement is played to the calling party.
Feature Instructions:
Dial *60 to set up this feature. An announcement will tell you whether this feature is currently
enabled or disabled.
The prompts will give you the following options which you can use to manage this feature:
Dial 0 to hear the main instruction menu.
Dial 3 to turn this feature on or off.
Dial # to add a number to the list, then 01 to add the last calling number to the list.
Dial 1 to review the list of numbers, then 07 to delete an individual number from the list.
Dial * to delete an individual number from the list.
Dial 08 to delete all the numbers on the list.
Dial 09 to delete only the anonymous entries on the list.
Anonymous Call Rejection
Feature Description:
Automatically rejects all calls from withheld numbers.
Feature Instructions:
To enable, dial *77. To disable, dial *87.
Do Not Disturb
Feature Description:
Allows you to block the line temporarily to prevent incoming calls. Outgoing calls can
still be made as normal, but incoming calls are not connected; instead, the caller hears an announcement
that you are not currently accepting calls.
Feature Instructions:
To enable, dial *78. To disable, dial *79.
Selective Call Acceptance
Feature Description:
This feature is used in conjunction with Do Not Disturb (above). It allows you to pre-configure numbers that
you wish to receive calls from when Do Not Disturb is enabled. Enabling this feature will also enable Do Not Disturb.
Feature Instructions:
Dial *64 to set up this feature. An announcement will tell you whether this feature is currently enabled or
disabled.
The prompts will give you the following options which you can use to manage this feature:
Dial 0 to hear the main instruction menu.
Dial 3 to turn this feature on or off.
Dial # to add a number to the list, then 01 to add the last calling number to the list.
Dial 1 to review the list of numbers, then 07 to delete an individual number from the list.
Dial * to delete an individual number from the list.
Dial 08 to delete all the numbers on the list.
Dial 09 to delete only the anonymous entries on the list.
Call Reminder
Feature Description:
Allows you set up a call for a set time of day. An announcement is played when you answer. If the call is not answered,
it will retry once after 1 minute. Reminder calls can be individual or regular reminders: individual reminders are one-time
calls; regular reminders are recurring calls.
Feature Instructions:
Individual Reminders:
To enable an individual reminder:
Dial *310.
An announcement will prompt you to enter the desired time of the reminder call in 24-hour format, followed by the
# key.
An announcement will confirm that your reminder has been set. You will also have the option to cancel the reminder and start over.
To disable all individual reminders, dial *311.
To disable one individual reminder, dial *312.
To check one individual reminder, dial *313.
Regular Reminders:
To enable a regular reminder: Dial *314.
An announcement will prompt you to enter the desired time of the reminder call in 24-hour format, followed by the
* key.
An announcement will prompt you to choose how often you want the reminder call to repeat:
Dial 1 to repeat every Monday.
Dial 2 to repeat every Tuesday.
Dial 3 to repeat every Wednesday.
Dial 4 to repeat every Thursday.
Dial 5 to repeat every Friday.
Dial 6 to repeat every Saturday.
Dial 7 to repeat every Sunday.
Dial 8 to repeat every weekday.
Dial 9 to repeat every day.
An announcement will confirm that your reminder has been set. You will also have the option to cancel the reminder and start
over.
To disable all regular reminders, dial *315.
To disable one regular reminder, dial *316.
To check one regular reminder, dial *317.
3-Way Calling
Feature Description:
Allows you to call another party during an existing call and add the party to the call,
creating a three-way conversation.
Feature Instructions:
To add a third party to an active call, dial the flash button on your phone and then dial the third party's number.
If the third party answers, dial the flash button again to add both of you to the original call, connecting all three parties.
If the third party does not answer or their line is busy, dial the flash button twice to rejoin the original call.
Call Waiting w/Caller ID
Feature Description:
Notifies you that a second call is on the line and allows you to switch between the calls.
Feature Instructions:
To answer a waiting call, dial the flash button. You can dial the flash button again to switch back to your original call.
Call Waiting Cancel
Feature Description:
Allows you to disable call waiting for an individual call, so that important calls are not
interrupted.
Feature Instructions:
To disable Call Waiting, dial *70 before the call.
Speed Dial
Feature Description:
Allows one-digit or two-digit codes to be used as shortcuts for selected phone numbers.
Feature Instructions:
Dial *74 to set up a one-digit speed dial code.
Dial *75 to set up a two-digit speed dial code.
Immediately after the access code (*74 or *75) dial the speed dial code, followed
immediately by the speed dial number.
A confirmation tone is played to let you know that the code was set up successfully.
Call Barring
Feature Description:
This service allows you to bar outgoing calls to certain types of numbers from your line.
Feature Instructions:
To enable:
Dial the appropriate access code (see the list below).
An announcement confirms that call barring has been enabled.
The access codes to enable Call Barring are:
National and International calls, dial *342.
International calls, dial *343.
Calls to access codes, dial *345.
The access codes to disable Call Barring are:
National and International calls, dial *352.
International calls, dial *353.
Calls to access codes, dial *355.
Find Me Follow Me
Feature Description:
Allows user to set up additional numbers that will be rung instead of or as well as their own number,
any of which can answer the call.
Feature Instructions:
To enable, dial *371. To disable, dial *372.
To configure the list of numbers to be called and the order in which to call them, you must use the Customer Portal.
Voicemail
Feature Description:
Allows others to leave a message when your phone is busy or when you can't answer.
You can check your messages by calling your voicemail, or by going online to your customer portal.
Feature Instructions:
From your telephone, dial *86 (You can also call 1.877.490.3589 from another phone).
Enter your PIN (the last four digits of your phone number).
Listen and follow the simple instructions to check your messages, change greetings, and more!
Voicemail Online
Feature Description:
Listen to your voicemail online with just the click of a button using our Customer Portal.
We even save your deleted voicemails, so you don't have to worry about accidentally deleting something important.
Feature Instructions:
Accessed through the Customer Portal.
We're here to support you, every step of the way.
Q: What do I need to get Digital Phone @ Home service?A: In order to get Digital Phone @ Home service, you need:
A broadband internet connection
A PowerNet Global Phone Adapter (which we will send you)
A touchtone phone
Q: How does Digital Phone service work?A: It works just like regular phone service, except it uses the Internet to connect your calls instead of physical phone lines.Q: What is a phone adapter?A: It's a small piece of equipment, which allows you to plug your phone into the Internet.Q: Will my Digital Phone @ Home service work through the phone jacks in my house?A: No. Since Digital Phone service uses the Internet to complete calls, you don’t need to use the existing phone lines in your house. Instead, you can just plug your phone directly into the Phone Adapter.Q: Is Digital Phone @ Home difficult to install?A: No, it’s very easy! Simply follow the instructions included with your Phone Adapter.Q: What if I need help installing my Digital Phone @ Home?A: You can call us at 1.866.813.1653 and we will walk you through the installation.Q: Can I keep my existing number?A: Yes, you can. We may need a copy of your current phone bill to help with the transfer.Q: How long will it take to transfer my phone number?A: Some transfers can be as quick as a few hours, while others can take up to four business days.We will do our best to transfer your number as quickly as possible. We’ll send your phone adapter before the transfer is complete, so it's possible for you to make outgoing calls while your incoming calls are still ringing to your old service.You will know when your number transfer is complete because your incoming calls will begin ringing to your new Digital Phone @ Home service. You can also call us at 1.877.599.3087 to check on the status of your phone number transfer.Q: Can I use my current telephone with Digital Phone @ Home?A: You can use any touchtone phone with Digital Phone @ Home.Q: Can I use Digital Phone @ Home service with my home alarm system?A: We don't recommend it.Digital phone service will not work if your Internet is not working or if your electrical power is out. If you were to have a break-in during an Internet or power outage, your alarm system would not be able to alert your alarm company. It's best to keep your alarm system on a regular telephone line, or you can contact your alarm company about possible cellular options.Q: Will my Digital Phone @ Home service work for emergency calls?A: Yes, your Digital Phone @ Home service will work for emergency calls. Digital Phone @ Home uses Enhanced 911 service (or E-911) which not only sends your call to an emergency response center, but also sends your telephone number and address so that the emergency personnel will know where and how to reach you.As with any Digital Phone service, you will not be able to make any calls, including 911 calls, if you have a power outage and/or an Internet outage. Also, to ensure that your 911 calls are routed to the correct response center, your service address (the location where you’re using the digital phone) must be accurate and up-to-date at all times. If you move, call us right away at 1.877.599.3087 to update your address. It’s important to us that you are safe if an emergency should happen.
